Question 1

How do I reset my password?

Accepted Answer

Open Profile → Security and select 'Send reset email'. A signed link will be delivered to your registered address. The link expires after one hour for security.

Question 2

How do I update my profile?

Accepted Answer

Profile fields — display name, username, country, timezone, trading identity, and AI co-pilot preferences — are editable from the Profile page. Changes persist immediately on save.

Question 3

How are trades stored?

Accepted Answer

Trades are stored in your private workspace with row-level isolation. Only your authenticated session can read, write, or delete them.

Question 4

Is my data private?

Accepted Answer

Yes. Journal entries, trades, and prop-firm configuration are scoped to your user identity and never shared with other users or sold to third parties.

Question 5

How is confidence calculated?

Accepted Answer

Confidence aggregates multi-timeframe structure (H4/H1/M15), session context, macro conditions (DXY, yields), and historical confluence behavior into a normalized score. It is a contextual readiness signal, not a probability of profit.

Question 6

Is AI advice guaranteed?

Accepted Answer

No. The AI co-pilot is decision-support intelligence. It does not execute trades, does not guarantee outcomes, and must not be treated as financial advice. Final execution decisions remain entirely yours.

Question 7

How do subscriptions work?

Accepted Answer

Plans renew automatically each cycle (monthly or annually). You can review invoices and manage your subscription from the Billing area at any time.

Question 8

How do I cancel PRO?

Accepted Answer

Open Billing → Manage subscription and select 'Cancel'. Access remains active until the end of the paid period; you will not be charged again. See the Refund Policy for the 14-day goodwill window.

Question 9

Does GoldTraderOS connect to prop firms directly?

Accepted Answer

No. GoldTraderOS is decision-support software, not a broker bridge. You configure your prop-firm parameters (balance, drawdown, daily loss) and the platform models your risk surface locally.

Question 10

How does protection mode work?

Accepted Answer

The protection engine continuously evaluates exposure against your configured prop-firm rules. When thresholds approach breach, the system escalates from caution → danger → locked, surfacing alerts and disabling new entry suggestions.

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